Grassy Park & Retreat Zone 4 - INC-000005608

Vumatel is currently experiencing the following issue:

Start Date & Time: 12-01-2025 @ 08:22

Affected Area: Grassy Park & Retreat Zone 4

Impact: Customers may experience no connectivity.

Vumatel  technicians are currently investigating. There is no ETR at the moment.

Update (17/01/2025 07:52):

Vumatel confirmed that this outage was resolved on 17/01/2025 06:35. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.

Update (16/01/2025 @ 19:22):

Update (16/01/2025 @ 18:05):

 Technicians are actively addressing the outstanding fallout cases to ensure swift resolution and minimal disruption.  

Update (16/01/2025 @ 17:23):

 Technicians are actively engaged in resolving the outstanding fallout cases, with a focused commitment to efficiency and minimizing any potential disruptions.  

Update (16/01/2025 @16:24):

 Cables vandalized for Gordon Searle busy with the repair now... Slack pulled busy prepping to splice . More updates to follow.

Update (16/01/2025 @ 15:38):

 Technicians are working through the remainder of the cases to finalize restoration . More updates to follow.

Update (16/01/2025 @ 14:45):

Technicians are diligently working on resolving the remaining fallout cases, prioritizing efficiency and minimizing any potential disruptions.  

Update (16/01/2025 @ 14:42):

Technicians are working on repairing the damage affecting the blocks.  

Update (16/01/2025 @ 13:46):

Technicians are busy with repairs for the blocks 

Update (16/01/2025 @ 13:06):

Technicians are working on two blocks that are down, busy tracing the fault.  

Update (16/01/2025 @ 11:43):

Technicians are restoring one block at a time and are making good progress.  

Update (16/01/2025 @ 10:37):

 Technicians are working through the blocks that are down to restore services while working on cases at the same time.  

Update (16/01/2025 @ 09:17):

 Technicians have arrived and have started working through the cases.  

Update (16/01/2025 @ 08:07):

 Technicians will be back in the area this morning to continue with the fall out cases.  

Update (15/01/2025 @ 18:08):

 Technicians will remain on site until 6 PM due to the red zone, and repairs will resume tomorrow morning.  

Update (15/01/2025 @ 18:04):

Technicians are continuing to work on the feeder cable and resolving the fallout from the damaged feeder.  

Update (15/01/2025 @ 15:32):

 Technicians have identified additional damage on the network and are currently working on repairs. More updates to follow.

Update (15/01/2025 @ 15:21):

 Technicians are still actively working on restoring individual links . More updates to follow.

Update: 15/01/2025 14:18

Technicians have now identified 2 additional joints affected and have started locating fault  

Update: 15/01/2025 13:12

Technicians are working on individual links to restore services.  

Update: 15/01/2025 11:56

Additional resources have been allocated to assist with cases.  

Update: 15/01/2025 10:49

 Technicians are working per area to resolve the remaining services that are down.  

Update: 15/01/2025 09:33

 Technicians are working through the remaining connections that remain down. Further progress will be shared as soon as possible.  

Update: 15/01/2025 08:20

 Technicians are onsite continuing with repairs this morning.  

Update: 14/01/2025 17:21

Repair on hold due to the weather and safety reasons, Technicians will resume with repairs tomorrow morning.  

Update: 14/01/2025 15:58

Technicians are making progress with the down services. They are working through the remainder of the cases.  

Update: 14/01/2025 14:32

 Technicians are working on the remaining cases that are down.  

Update: 14/01/2025 13:33

 Provisioning has been completed, technicians working through the remaining areas.  

Update: 14/01/2025 12:19

 Techs busy bringing up links due to reprovisioning and attending to remaining link that are down.  

Update: 14/01/2025 11:10

Update: 14/01/2025 10:21

 Repairs are in progress - splicing at 95%.  

Update: 14/01/2025 09:35

 Repairs are in progress - splicing is at 75%.  

Update: 14/01/2025 08:38

 Technicians are on site - repairs are in progress 

Update: 14/01/2025 08:16

 Technicians are en-route to site, to continue with repairs this morning.  

Update: 13/01/2025 17:46

 Splicing at 70%, repair on hold due safety reasons, team will resume with repairs tomorrow morning.  

Update (13/01/2025 @ 17:03):

 Splicing at 65%  

Update (13/01/2025 @ 16:05):

 Splicing at 62% .More updates to follow.

Update (13/01/2025 @ 15:24):

 Teams are prepping a section of the cable again, as it was to short. They will continue with the remainder of the splicing shortly. . More updates to follow.

Update: 13/01/2025 14:27

 Splicing on 60%, more updates to follow

Update: 13/01/2025 12:59

 Splicing on 50%, more updates to follow 

Update: 13/01/2025 12:59

 Splicing on 20%, more updates to follow 

Update: 13/01/2025 11:13

Technicians are done prepping and first 24F is spliced. 
Splicing at 5%  

Update: 13/01/2025 11:13

Update: (13/01/2025 @ 10:39):

 Technicians are still busy with repairs  

#GrassyPark #RetreatZone4 #Vumatel  #Outage