Mitchells Zone 03, Grassy Park & Retreat Zone 1; Grassy Park & Retreat Zone 4 - INC-000015549

Vumatel is currently experiencing the following issue: 

Start Date & Time: 31/05/2025 @10:28

Affected Area/s: Mitchells Zone 03, Grassy Park & Retreat Zone 1; Grassy Park & Retreat Zone 4  

Impact: Customers may experience no connectivity. 

Vumatel  technicians are currently investigating. There is no ETR at the moment. 

Update (02/06/2025 @13:11)

 Bulk provisioning in progress, estimated time of completion :15h00. Further updates will be provided at 16h00.
Zone 1: Complete
Zone 2: Complete
Zone 3: Complete
Zone 4: Complete
Zone 5: in progress
Zone 6: Complete
Zone 7: Complete  

Update (02/06/2025 @09:39)

 Provisioning for the services that remain down is on-going. Next update will be provided at 13h00 

Update (02/06/2025 @07:50)

 Bulk provisioning is still in progress, estimated time of completion is at 12h00.  

Update (01/06/2025 @22:00)

 Bulk provisioning is still in progress.  

Update (01/06/2025 @18:09)

 Bulk provisioning for the services that are down is currently in progress. Next update will be provided at 21h00.  

Update (01/06/2025 @15:51)

 Bulk provisioning has been requested for all of the links that remain down. Further updates will be provided as soon as possible.  

Update (01/06/2025 @15:51).

 Technicians are at the POP investigating for the links that are still down.  

Update (01/06/2025 @14:14)

 Testing of the services is underway. Further updates to follow.  

Update (01/06/2025 @11:34)

 Technicians are busy prepping the rest of the cable. Next update to follow at 13:00  

Update (01/06/2025 @11:19)

 Technicians are still busy splicing.

Update (01/06/2025 @09:36)

 Technicians have started splicing, next update at 11:00.

Update (01/06/2025 @08:22)

 The prep work has been completed on on fibre and the technicians will start splicing shortly.  

Update (01/06/2025 @07:13)

 Technicians are preparing the joint at the additional fault. Next update will be provided at 09:00.

Update (01/06/2025 @06:42):

 Technicians have found an additional disconnect on the fibre and are busy with repairs.  

Update (01/06/2025 @04:11):

 technicians are still on site splicing still in progress.

Update (01/06/2025 @01:23):

 Splicing is ongoing. Technicians are making good progress. Next update to follow at 04:00  

Update (01/06/2025 @00:00): 

 Technicians are still on site busy with splicing. Next update to follow at 02:00 .

Update (31/05/2025 @23:05): 

 Splicing has been completed, and testing is in progress.

Update (31/05/2025 @21:08): 

 Technicians are still working on repairs.  

Update (31/05/2025 @19:01): 

 Repairs are in progress, further updates will be provided at 21:00.  

Update (31/05/2025 @18:01): 

 Repairs in progress.  

Update (31/05/2025 @17:07): 

 Splicing in progress.  

Update (31/05/2025 @16:03): 

 Technicians are still preparing the joints for splicing.  

Update (31/05/2025 @16:03): 

 All panels and patch leads labeled. Technicians are preparing the joints for splicing.  

Update (31/05/2025 @14:46): 

Panels are being prepped 

Update (31/05/2025 @13:15): 

Floating is still in progress- Next update will be provided at 15h00  

Update (31/05/2025 @12:43):  

Prepping and labeling completed. Floating in progress  

Update (31/05/2025 @12:03):  

Technicians are busy preparing the new cables for floating.  

Update (31/05/2025 @11:22):  

Technicians are on site busy with repairs.