Vumatel is currently experiencing the following issue:
Start Date & Time: 02/07/2025 @ 10:37
Affected Area/s: Grassy Park & Retreat Zone 5, Grassy Park & Retreat Zone 3, Grassy Park & Retreat Zone 4
Impact: Customers may experience no connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
Update (03/07/2025 @ 13:01):
Vumatel confirmed that this outage was resolved on 03/07/2025 @ 13:01. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (03/07/2025 @ 11:50):
Technicians are still attending to the services that remain down . More updates to follow.
Update (03/07/2025 10:15):
Technicians are attending to the services that remain down
Update (03/07/2025 09:07):
Vumatel confirmed that this outage was resolved on 02/07/2025 23:42. Please restart your devices and contact our Support Team should you still experience connection issues.
Update: 03/07/2025 08:55
Technicians are onsite attending to the services that remain down.
Update: 03/07/2025 01:55
The teams are scheduled to return in the morning to attend to the outstanding cases. Technicians will require access to the client's premises in order to complete the necessary resolutions.
Update: 03/07/2025 00:47
Technicians are attending to the services that remain down
Update: 02/07/2025 16:53
Technicians are busy splicing.
Update: 02/07/2025 14:43
Technicians are prepping to start splicing.
Update: 02/07/2025 13:46
All stock has been retrieved for the repair, team is now en route with stock.
Update: 02/07/2025 13:30
All slack has been retrieved for the repair, team is now on route with slack.
Update: 02/07/2025 12:45
The technicians are unable to retrieve slack and have arranged for a new cable to be floated. The team is currently on site to start the floating of the new cable
Update: 02/07/2025 12:01
Technicians are on site trying to retrieve slack. Further feedback will be provided as soon as the team has made further progress.
#GrassyPark&RetreatZone3,4&5 #Vumatel #Outage
