Octotel is currently experiencing the following issue:
Start Date & Time: 19/06/2025 02:20
Affected Area/s: Grabouw
Impact: Customers may experience no connectivity.
Octotel technicians are currently investigating. There is no ETR at the moment.
Update (20/06/2025 07:18):
Octotel confirmed that this outage was resolved on 20/06/2025 04:54. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (19/06/2025 @19:00):
Technicians continue to work on restoration. No ETR is available as yet
Update (19/06/2025 @18:02):
Technicians are currently at the site of the second break and are preparing the joint for splicing. No ETR is available as yet
Update (19/06/2025 @ 16:55):
Technicians have identified another fibre break. Technicians are currently en route to the newly identified site to localise.
Currently no ETA/ETR is available as yet.
Update: 19/06/2025 @ 14:17
We are working closely with our partner provider to resolve the fault.
Technicians continue to work on repairs.
Update: 19/06/2025 10:45
Partner provider techs have located the point of failure. Techs are preparing to splice.
Update: 19/06/2025 08:57
Partner provider technicians have arrived onsite and currently running tests on the Fibre.
#Grabouw #Octotel #Outage
