Octotel is currently experiencing the following issue:
Start Date & Time: 16/02/2026 @ 17:04
Affected Area/s: Grabouw
Impact: Customers may experience no connectivity.
Octotel technicians are currently investigating. There is no ETR at the moment.
Update (17/02/2026 @ 11:50):
Octotel confirmed that this outage was resolved on 17/02/2026 @ 11:50. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update: 17/02/2026 @ 10:32
We are observing services for Grabouw Aggregation node have restored at the moment.
Engineers are monitoring for stability.
Update: 17/02/2026 @ 09:36
Efforts to restore connectivity remain ongoing
No ETR is available at present
Thank you for your continued patience as we work to restore services
Update: 17/02/2026 @ 08:37
Teams continue to work diligently on restoration
No ETR is available at the moment
Update: 17/02/2026 @ 07:20
Our teams have been working alongside partner operators throughout the night to restore full connectivity.
While additional capacity has been restored to the network, our technical teams are still on-site attending to a secondary fiber break on the N2 near Cape Town. With the arrival of daylight, we expect repair efforts to move much faster.
Update: 17/02/2026 @ 05:07
Following the completion of splicing, technicians have identified another disconnect and are currently working on identifying the point of failure.
Update: 16/02/2026 @ 22:03
Splicing is still in progress as repair activities continue.
No ETR is available as present.
Update: 16/02/2026 @ 20:10
Restoration efforts remain underway. Splicing is currently in progress.
Update: 16/02/2026 20:10
Octotel technicians continue to work dilligently on repairs.
No ETR is available as yet.
Update: 16/02/2026 19:01
Repair work is underway. Partner provider Octotel technicians continue working to restore services.
Update: 16/02/2026 18:14
Octotel technicians have located a fibre break and currently splicing to restore services.
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