Octotel is currently experiencing the following issue:
Start Date & Time: 29/05/2026 @ 15:48
Affected Areas: George
Impact: Customers may experience no connectivity.
Affected Streets:
Octotel technicians are currently investigating. There is no ETR at the moment.
Update (29/05/2026 @ 23:16):
Octotel confirmed that this outage was resolved on 29/05/2026 @ 23:16. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (29/05/2026 @ 21:25):
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Due to further damages found, the etr has been extended by another hour.
ETR for complete restoration: +-2 hours More updates to follow.
Update (29/05/2026 @ 20:18):
Octotel engineers are still working on the fibre resplicing to restore connectivity for affected customers. Certain customer connections have been restored.
ETR for complete restoration: +-2 hours. More updates to follow.
Update (29/05/2026 @18:33):
Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.
ETR for complete restoration: ± 3 hrs
Update (29/05/2026 @18:02):
Octotel are observing services have return to regular operation. Engineers are monitoring for stability
Update (29/05/2026 @17:02):
Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure.
Once all the damage is pinpointed, they'll provide an estimated ETR for the full restoration process.
Update (29/05/2026 @17:02):
Octotel technicians are en route to site to investigate further.
#George #Octotel #Outage
