Octotel is currently experiencing the following issue:
Start Date & Time: 27/01/2026 @12:19
Affected Area/s: George
Impact: Customers may experience no connectivity.
Octotel technicians are currently investigating. There is no ETR at the moment.
Update (28/01/2026 @ 18:55):
Octotel confirmed that this outage was resolved on 28/01/2026 @ 18:55. Please restart your devices and contact our Support Team should you still experience connection issues.
Update (27/01/2026 @21:26):
Octotel engineers have restored most of the affected customer links. Teams have deferred the restoration of the last few links to tomorrow morning.
Update (27/01/2026 @19:15):
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored. Due to further damage found in the process of repair, the etr has been extended.
ETR for complete restoration: ±3 hours
Update (27/01/2026 @16:57):
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.
Update (27/01/2026 @14:45):
Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.
ETR for complete restoration: ±5hrs
Update (27/01/2026 @13:41):
Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure.
Once all the damage is pinpointed, they'll provide an estimated ETR for the full restoration process.
Update (27/01/2026 @12:43):
Technicians are on site investigating further.
#George #Octotel #Outage
