Octotel is currently experiencing the following issue:
Start Date & Time: 19/05/2025 @12:29
Affected Area/s: Grand Estate and Hansmoekraal
Impact: Customers may experience no connectivity.
Octotel technicians are currently investigating. There is no ETR at the moment.
Update (19/05/2025 17:48):
Octotel confirmed that this outage was resolved on 19/05/2025 17:44. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (19/05/2025 @13:59):
Octotel Engineers have located the point of the break and have commenced with the fibre repairs to restore connectivity to the affected customers. ETR for complete restoration +6hrs
Update (19/05/2025 @ 15:35):
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.
ETR for complete restoration: +-5 hours
Further updates to follow as our team makes progress.
#George #GrandEstate #Hansmoekraal #Octotel #Outage
