Octotel is currently experiencing the following issue:
Start Date & Time: 08/05/2025 10:09
Affected Area/s: George
Impact: Customers may experience no connectivity.
Octotel technicians are currently investigating. There is no ETR at the moment.
Update (08/05/2025 @ 14:46):
Octotel confirmed that this outage was resolved on 08/05/2025 @ 14:46. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (08/05/2025 @ 12:36):
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.
ETR for complete restoration: +/- 2 Hours.
Update (08/05/2025 @ 11:02):
Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.
ETR for complete restoration: +/- 4 Hours.
Update: 08/05/2025 10:37
Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.
Affected roads are listed below:
#George #Octotel #Outage
