George

Octotel is currently experiencing the following issue:

Start Date & Time: 15/01/2025 @ 12:04

Affected Area/s: George

Impact: Customers may experience no connectivity.

Affected roads are listed below:

• Liwani Street
• Tabata Street
• Nzugeni Street
• 13th Street
• 14th Street
• 15th Street
• 16th Street
• 17th Street
• 18th Street
• 19th Street
• 20th street
• 29th Street
• 31st Street 
• 32nd Street
• 33rd Street 
• 34th Street
• 35th Street
• 36th Street 
• 37th Street
• 38th Street

Octotel technicians are currently investigating. There is no ETR at the moment.

Update (15/01/2025 @ 15:49):

Octotel confirmed that this outage was resolved on 15/01/2025 @ 15:49. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.

Update (15/01/2025 @ 14:53):

Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored. More updates to follow.

Update (15/01/2025 @ 12:56)

Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.

#George #Octotel #Outage