Openfibre is currently experiencing the following issue:
Start Date & Time: 17/05/2026 @ 13:42
Affected Area: Garden Walk
Impact: Customers may experience no connectivity.
Openfibre technicians are currently investigating. There is no ETR at the moment.
Update (18/05/2026 @ 14:31):
OpenFibre has confirmed all the services at Garden Walk Mall have been successfully restored. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (18/05/2026 @ 10:49):
Openfibre's upstream provider has informed of us of a delay in getting to the site. A new ETA of 12:30 has been provided. They are currently engaged with them on this for a quicker ETA due to the length of time the site has been down. Further updates to follow once
techs are on-site.
Update (18/05/2026 @ 07:38):
Kindly be advise that an ETA of 09:00am has been confirmed by our upstream provider, further updates to be shared.
Update (18/05/2026 @ 01:07):
Openfibre technicians are being finalised for the on-site investigation. Once an ETA has been confirmed, we will update you
Update (17/05/2026 @ 18:08):
Openfibre teams are actively investigating the fault. Further updates to follow
#GardenWalk #Openfibre #Outage
