OpenFibre is currently experiencing the following issue:
Start Date & Time: 02/11/2026 @ 04:25
Affected Area/s: Garden Walk
Impact: Customers may experience no connectivity.
OpenFibre technicians are currently investigating. There is no ETR at the moment.
The maintenance team is currently en route to the high site, with an estimated time of arrival ETA of 10:30. We will provide further updates as soon as the team has arrived on-site and commenced their assessment.
Kindly note that the vendor's technician is still en route to site; however, the ETA remains unconfirmed.
We have escalated the matter to the vendor's senior management to obtain an update regarding the technician's attendance and expected arrival time.
We will share further updates as soon as feedback is received.
We have identified an outage at the connecting high site, which is impacting the affected service.
A field team has been scheduled to investigate and attend to the fault. We are currently awaiting confirmation of the technician's ETA and will provide further updates as soon as this information becomes available.
Update (02/11/2026 @ 06:53):
Kindly note that we have followed up with Vendor Connect and requested an update regarding the incident logged.
We are currently awaiting feedback from their team and will share further updates as soon as additional information becomes available.
#GardenWalk #OpenFibre #Outage
