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Emalaheni Phase 1 - INC-000004350

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Vumatel is currently experiencing the following issue:

Start Date & Time: 16/11/2024 @11:47
Affected Area/s: Emalaheni Phase 1
Impact: Customers may experience no connectivity.

Vumatel technicians are currently investigating. There is no ETR at the moment.

Update (17/11/2024 @ 13:17):
Civils team is currently experiencing challenges with blowing the fibre, teams are doing their best to resolve.

Update (17/11/2024 @ 11:12):
Civils team is still onsite floating the cable.

Update (17/11/2024 @ 08:48):
Civils team is onsite, floating in progress.

Update (16/11/2024 @ 17:56):
Vumatel technicians will resume this morning with repair.

Update (16/11/2024 @ 17:56):
Vumatel technicians are floating a new cable.

Update (16/11/2024 @ 15:07):
Cable damaged in multiple places and also pulled out of the joint.

Vumatel confirmed that this outage was resolved on 17/11/2024 @ 23:47. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
#EmalaheniPhase1 #Vumatel #Outage

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