Octotel is currently experiencing the following issue:
Start Date & Time: 06/07/2026 @ 15:31
Affected Areas: Eden District - Plett, Somerset, Grabouw
Impact: Customers may experience no connectivity.
Octotel technicians are currently investigating. There is no ETR at the moment.
Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (07/07/2026 @ 08:30):
Octotel technicians are in progress with the fibre repairs. Technicians are still onsite attending to the restoration of services.
Update (07/07/2026 @ 04:50):
Octotel partner provider are still continuing with repairs, Octotel will continue to engage with the partner provider to restore services.
Kindly await further updates.
Update (06/07/2026 @ 20:09):
Octotel technicians continue to work on repairs. Additional teams has been dispatched to assist.
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