Openfibre is currently experiencing the following issue:
Start Date & Time: 26/02/2026 @ 10:15
Affected Area/s: Dihlabeng Mall
Impact: Customers may experience no connectivity.
Openfibre technicians are currently investigating. There is no ETR at the moment.
Update (05/03/2026 08:10):
Please restart your devices and contact our Support Team should you still experience connection issues.
Update (27/02/2026 @ 23:21):
Open fibre Technicians have had to leave site due to safety, teams will be back onsite tomorrow morning.
At this time, no ETR has been provided. We will continue to share feedback as it is received.
. More updates to follow.
Update (27/02/2026 @ 20:27):
Open fibre technical teams are currently on site and actively working to localize the fault. The matter remains under investigation.
At this time, no ETR is available. Further updates will be shared as soon as more information becomes available.
. More updates to follow
Update: 27/02/2026 @14:32
Kindly note that spares are being collected in order to repair the MDU. An ETA of 17:00 has been shared for the spares to reach the site.
No ETR is currently available and further feedback will be shared.
Update: 27/02/2026 @11:56
Open Fibre confirmed the maintenance teams have advised that additional spares are required to restore the link. The MDU is currently being configured and will thereafter be dispatched to the Free State.
They are currently awaiting the vendor’s confirmed ETA and will continue to provide progressive updates as more information becomes available.
Update: 27/02/2026 10:25
The Openfibre maintenance teams are currently on-site and suspect that the MDU may be faulty. At this stage, no estimated time of resolution has been confirmed. We will continue to provide progressive updates as more information becomes available
Update: 26/02/2026 19:40
Openfibre technical teams have been on-site assessing the situation; however, due to safety protocols, investigations will continue tomorrow morning at the site
Update: 26/02/2026 16:49
Please be advised that the issue has been re-escalated to the Openfibre vendor. It appears that VLANs are missing following the power restoration from earlier on.
#DihlabengMall #Openfibre #Outage
