Open fibre is currently experiencing the following issue:
Start Date & Time: 12/09/2025 @ 10:33
Affected Area/s: Dihlabeng Mall
Impact: Customers may experience no connectivity.
Open fibre technicians are currently investigating. There is no ETR at the moment.
Update (09/10/2025 @ 10:16):
We would like to provide an update regarding the ongoing packet loss currently affecting our services at Dihlabeng Mall
Following the implementation of a backhaul upgrade, we have observed that services have remained stable.
We kindly request that you continue to monitor your services and notify us should you experience any further instability on your end.
We sincerely apologise for the inconvenience caused and greatly appreciate your continued patience and understanding.
Update (25/09/2025 @ 10:29):
As part of the long-term resolution, a backhaul upgrade has been initiated. The upstream provider has completed the survey on their high site and has obtained the necessary approvals to replace equipment at the location. They are currently awaiting final internal approval. Once granted, a team is expected to be dispatched by next Friday to carry out the hardware replacement. Following this, timelines for the software upgrade will be communicated
Update (23/09/2025 @ 09:21):
As part of the long-term resolution, a backhaul upgrade has been initiated. The upstream provider has completed the survey on their high site and has obtained the necessary approvals to replace equipment at the location. They are currently awaiting final internal approval. Once granted, a team is expected to be dispatched by Friday to carry out the hardware replacement. Following this, timelines for the software upgrade will be communicated.
Update: 12/09/2025 @ 10:33
As part of the long-term solution, a backhaul upgrade has been initiated. As part of the long-term solution, a backhaul upgrade has been initiated. The upstream provider has completed the survey on their high site, and the next step is to replace the equipment at the high site. This is expected to take 2 to 8 weeks to complete, and the upstream provider is actively working to get this finalised as soon as possible. Once the on-site equipment has been replaced, the upstream provider will communicate timelines for when the soft upgrade will take place.
#DihlabengMal #OpenFibre #Outage
