OpenFibre is currently experiencing the following issue:
Start Date & Time: 11/12/2025 @13:47
Affected Area/s: Dihlabeng Mall
Impact: Customers may experience no connectivity.
OpenFibre technicians are currently investigating. There is no ETR at the moment.
Update: 13/12/2025 19:11
Open Fibre confirmed that this outage was resolved on 13/12/2025 @19:11. Please restart your devices and contact our Support Team should you still experience connection issues.
Update: 13/12/2025 13:46
Kindly note that the previously provided ETR of 14:00 is being revised by our upstream vendor due to adverse weather affecting repair progress. We will continue to follow up and provide updates as we receive them.
Update: 13/12/2025 11:52
OpenFibre upstream provider's technician is making the necessary fixes to their equipment. We have been provided an ETR of 14:00 and will continuously follow up to ensure swift resolution
Update: 13/12/2025 09:09
OpenFibre upstream provider's technician is still on-site, troubleshooting their equipment. Weather conditions are delaying the process and an ETR has not been provided as yet. We'll ensure to keep you updated as we receive feedback.
Update: 13/12/2025 07:46
OpenFibre upstream provider's technician is currently on site to test their equipment and confirm the fault. We are awaiting further feedback on this and will update you in due course.
Update: 13/12/2025 05:48
Kindly note OpenFibre team are on site and are troubleshooting and have identified that the Upstream providers equipment is faulty, they have requested for spares and will have it sent to site in the morning
Confirmed ETA is 07:15am
Update: 12/12/2025 22:29
Kindly note OpenFibre team are on site and are troubleshooting and have identified that the Upstream providers equipment is faulty, they have requested for spares and will have it sent to site in the morning
ETA will be confirmed in the morning
Update: 12/12/2025 16:36
Openfibre senior engineering team, together with the upstream provider's core engineering team, is currently in a joint troubleshooting call to investigate and resolve the fault. Technicians are still actively investigating the issue, and feedback will be shared as soon as it becomes available.
Update: 12/12/2025 15:53
Please note that Openfibre teams have investigated the leg and confirmed that there are no issues with the physical fibre. However, they have detected that there may be an issue with the upstream vendor's equipment.
Update: 12/12/2025 14:30
OpenFibre teams have investigated, and we have provided this to our upstream vendor. 1 leg of the link remains down with them, and we are pushing for resolution.
Update: 12/12/2025 12:37
Please be informed that the Open Fibre engineering team, together with the upstream provider, is currently on a troubleshooting call to identify why the link is not passing traffic.
Investigations are underway, and we will provide further updates as soon as they become
Update: 12/12/2025 10: 57
Kindly note that teams attended the site and confirmed that the link is up. However, we are not observing traffic passing the link.
This has been further escalated to the core engineering team in order to further investigate this fault.
Update: 12/12/2025 05:
Kindly be advised that dispatch was deferred to this morning due to no team availability. An ETA will be shared once confirmed.
Update: 11/12/2025 15:44
Kindly note that investigations are still underway with Openfibre, further feedback has been requested and will be provided once received
#DihlabengMall #OpenFibre #Outage
