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Cool Ideas - Emergency Maintenance

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Update 28/03/2020 @ 17:20: Cool Ideas can confirm that the below maintenance has been resolved.

If you are still experiencing issues with your connection, please be sure to log this with our Cool Support Desk on 010-593-2665 or log a ticket here
Cool Ideas confirmed the following emergency maintenance:

Start: 28/3/2020 @ 15:00
End: 28/3/2020 @ 16:00
Duration: 1 Hour
Fibre line providers impacted: Gauteng Customers (unless stipulated below) on the following fibre network operators:
- Frogfoot
- Vumatel
- Waterfall Access Network
- DFA (FTTH in The Jade and Westpoint)
- Balwin
- Netstream
- Legends Connect
- DNAtel (Nelspruit) - *Resolved*

Impact: We are replacing a switch at one of our data centres and making some optimisations for routing in prep for the 1st of April 2020. Downtime for customer should be only a couple of minutes as we connect up new hardware.

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