Vumatel is currently experiencing the following issue:
Start Date & Time: 12/11/2025 @ 14:18
Affected Area/s:Winnie Mandela Zone 1, Benoni
Impact: Customers may experience no connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
Update (13/11/2025 @ 11:16):
Vumatel confirmed that this outage was resolved on 13/11/2025 @ 11:16. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (13/11/2025 @ 08:04):
Technicians are attending to the remaining fallouts
Next update @ 12pm
Update (13/11/2025 @ 08:04):
Technicians will be back on site this morning to continue working on the fallouts.
Update (13/11/2025 @ 02:47):
Technicians will attend the remaining fallouts in the morning
Update (13/11/2025 @ 01:28):
Team splicing the last tray
Update (13/11/2025 @ 00:00):
Splicing is three-quarters complete.
Update (12/11/2025 @ 22:41):
Patch panel splicing is halfway complete
Update (12/11/2025 @ 21:16):
Team is onsite splicing. Close to completing 96 splices on the 288f cable.
Update (12/11/2025 @ 21:06):
Patch panel splicing in progress..
Update (12/11/2025 @18:39):
Tube separation in progress, patch panel preparation in progress
Update (12/11/2025 @17:01):
Slack pulled on the kinked cable. Preparation in progress to splice a 288Patch panel in POP
Update (12/11/2025 @17:01):
Kinked cable affecting multiple zones in the area
#WinnieMandelaZone1 #Benoni #Vumatel#Outage
