West Gate Mall

Open Fibre is currently experiencing the following issue:

Start Date & Time: 25/11/2024 @ 07:19
Affected Area/s: West Gate Mall
Impact: Customers may experience no connectivity.

Update: 25/11/2024 13:54
Kindly be advised that the situation has been escalated to our executive team who are treating this with the highest priority.
The maintenance team is working on repairs. No ETR has been provided.

Update: 25/11/2024 11:51
The maintenance team is floating the fibre. We are unsure of the ETR, but it will be shared once it has been made available to us.

Update(25/11/2024 @ 10:13)
The maintenance teams have been dispatched to localise the fault. The team is currently on site and repairs are underway. We are unsure of the ETR, but it will be shared once it has been made available to us.
This has already been escalated to our executive team and Open Fibre, alongside the third-party vendor, is working tirelessly to resolve this by the close of business today.

#WestGateMall #Open Fibre #Outage