Welkom

Evotel is currently experiencing the following issue:  

Start Date & Time: 26/09/2026 @ 09:21

Affected Areas: Welkom

Impact: Customers may experience no connectivity. 

Evotel technicians are currently investigating. There is no ETR at the moment. 

Update (01/10/2026 @ 10:43):
The remaining affected customers are located across various sections of the area. Additional technical teams have been assigned to attend to these individual connections and complete the required repairs.
Restoration work remains in progress, with teams focused on resolving the outstanding faults and restoring connectivity to all affected customers. We appreciate your continued patience and understanding.

Update (01/10/2026 @ 08:27):

Please note that the remaining affected customers are scattered across different sections of the area. Additional technical teams have been allocated to attend to these individual connections and carry out the necessary checks and repairs.

Restoration efforts are ongoing, and the teams are working to reconnect the remaining affected customers as quickly as possible. We appreciate your continued patience and understanding.

Next Update : 11AM

Update (30/09/2026 @ 20:04):

Heavy rainfall in the area is causing significant delays to the restoration process and is impacting the team’s ability to safely continue with repairs. Evotel team will resume and progress with restoration efforts as weather conditions allow.

Next update: 8AM or sooner.

Update (30/09/2026 @ 16:46):

Restoration efforts are ongoing, with our technical team working to restore services to all affected clients.

Heavy rainfall in the area is causing significant delays to the restoration process and is impacting the team’s ability to safely continue with repairs. Evotel team will resume and progress with restoration efforts as weather conditions allow.

We sincerely apologise for the delay and appreciate your patience and understanding.

Next update: 8PM

Update (30/09/2026 @ 08:16):

Restoration efforts are ongoing, with the Evotel technical team working to restore services to all affected clients.

Heavy rainfall in the area is causing significant delays to the restoration process and is impacting the team’s ability to safely continue with repairs. Evotel team will resume and progress with restoration efforts as weather conditions allow.

Evotel sincerely apologises for the delay and appreciates your patience and understanding.

Next update: 11:00

Update (29/09/2026 @ 20:21):

Municipal construction has been completed and our team will begin implementing our repairs tomorrow. We apologise for the ongoing downtime, but we aim to have service restored as quickly as possible.

Next update: 8AM or sooner.

Update (29/09/2026 @ 17:00):

The network disruption is linked to ongoing municipal construction work in the area. Construction activities are still underway and have resulted in further damage to the affected fibre cable, preventing our team from completing the necessary repairs.

Our team is currently assessing an alternative fibre route to minimise the risk of further damage and enable restoration work to proceed. Adverse weather and wet ground conditions have also contributed to delays.

Once conditions safely allow and the team is able to proceed, the necessary work on the alternative route will begin.

Next update: 20:00

Update (29/09/2026 @ 13:51):

Evotel technical team remains onsite continuing with investigations to identify the issue preventing the remaining affected customers from reconnecting.

Adverse weather conditions have caused delays to the ongoing restoration efforts. The team will continue with the necessary network checks and investigations as soon as weather conditions improve and it is safe to proceed.

Next update: 17:00

Update (29/09/2026 @10:51)
Restoration efforts are ongoing, with Evotel technical team continuing to work towards restoring services to all affected clients. However, adverse weather conditions are causing delays to the restoration process.

Update (29/09/2026 @08:27)
Evotel technical team is back on-site working on restoring service to the community.

The team have completed all Repairs & they will continue with investigations to identify the cause preventing the remaining clients from reconnecting.

Update (28/09/2026 @20:47)

Repairs have been implemented, but a number of clients remain offline. Investigations are ongoing. We apologise for these delays, and teams will continue repairs in the morning.

We appreciate your continued patience and understanding.

Next update: 8AM or sooner.

Update (28/09/2026 @16:43)

Evotel technical team remains on-site and continues with the necessary fibre repairs. Restoration work is ongoing as the team works to reconnect the remaining affected customers.

Please note that a few sections in the affected area are also experiencing a site-related power issue, which may impact restoration efforts. The team continues to work on the repairs and will conduct further network testing once the restoration work is completed.

We appreciate your continued patience and understanding.

Next update: 8PM

Update (28/09/2026 @14:08)

Our technical team remains on-site and is currently carrying out fibre splicing on the affected network dome. Restoration work is ongoing as the team works to reconnect the remaining affected customers.

Once the splicing is completed, further network testing will be conducted to confirm stable connectivity and ensure services are fully restored. We appreciate your continued patience and understanding.

Next update: 5PM

Update (28/09/2026 @11:10)

Our technical team remains on-site and continues to work on restoring network services. Repair and restoration efforts are still underway as the team works to reconnect the remaining affected customers.

Further network testing will be carried out once the restoration work is completed to confirm stable connectivity. We appreciate your continued patience and understanding.

Next update: 2PM

Update (27/09/2026 @ 16:58):

Evotel technical team remains onsite. The majority of clients are back online, while the team continues working to restore connectivity to all affected customers.

Network testing is ongoing to verify connectivity and ensure services are fully restored.

Next update: 20:00

Update (27/09/2026 @ 11:10):

Evotel technical team remains onsite, and fibre splicing is currently underway.

Once splicing is completed, network testing will be conducted to verify connectivity and restore services to affected customers.

Next update: 14:00

Update (27/09/2026 @ 08:35):

Evotel technical team remains onsite and continues with restoration efforts. Fibre splicing has commenced; however, severe weather conditions in the area are causing delays to the repair work.

The team will continue with restoration efforts as weather conditions safely allow. Once splicing is completed, network testing will be conducted to verify connectivity and restore services to affected customers.

Next update: 11:00

Update (26/09/2026 @ 16:44):

Evotel  technical team remains onsite continuing with restoration efforts. Fibre splicing has begun; however, severe weather conditions in the area are causing delays to the repair work.

The team will continue with restoration efforts as conditions safely allow. Once splicing is completed, network testing will be conducted to verify connectivity and restore service to the affected customers.

Next update: 08:00

Update (26/09/2026 @ 13:38):

Evotel technical team remains onsite continuing with restoration efforts. The team is currently preparing both ends of the affected fibre cable for the necessary repair and splicing work.

Once preparation is completed, fibre splicing will begin, followed by network testing to verify connectivity and restore service to the affected customers.

Next update: 17:00

Update (26/09/2026 @ 10:47):

Reason for Outage: Cable Break

Evotel technical team is still on site and they have identified the cause of the network disruption as a cable break. Restoration efforts are well underway, with the team currently installing additional fibre cable between the affected poles and repairing the fibre connections.

Once the repair work has been completed, the team will conduct network tests to verify connectivity and restore service.

Next update: 14:00

Update (26/09/2026 @ 09:22):

Evotel team is on-site investigating the root cause. Restoration efforts will begin as soon as the cause has been identified.

Next update: 11:00

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