Evotel is currently experiencing the following issue:
Start Date & Time: 28/03/2026 @ 08:14
Affected Area: Upington
Impact: Customers may experience no connectivity.
Evotel technicians are currently investigating. There is no ETR at the moment.
Update (30/03/2026 @ 15:49)
Evotel confirmed that this outage was resolved on 30/03/2026 @ 15:49. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (30/03/2026 @ 14:00)
Evotel technical team has completed the splicing of the affected fibre cables. Final checks are currently underway to ensure service stability, after which service will be restored to the affected clients.
Update (30/03/2026 @ 08:19)
Evotel technical team has commenced splicing of the affected fibre cables to restore service to the remaining impacted clients. They anticipate completing the splicing work by the end of the day, barring any unforeseen delays.
Next Update: 14:00
Update (30/03/2026 @ 08:19)
Evotel technical team has identified an additional fault impacting the restoration of service to the remaining clients. The team is on-site and in the process of initiating splicing work.
Next Update: 11:00
Update (29/03/2026 @ 13:59)
Evotel technical team is going house-to-house in an effort to restore service to the remaining affected clients. Thank you for your patience.
Next Update: 08:00
Update (29/03/2026 @ 13:59)
Evotel technical team is going house-to-house in an effort to restore service to the remaining affected clients. Thank you for your patience.
Update (29/03/2026 @ 10:47)
Evotel technical team is currently investigating additional causes contributing to the ongoing service disruption affecting some community members. While splicing has been successfully completed, we are aware that some clients are still not connected, and we are actively tracing the root cause of the issue.
Update (29/03/2026 @ 08:26)
Evotel technical team has made significant progress in restoring service to the community. Splicing is complete & team is back on-site working working on restoring service to the remaining affected clients.
Update (28/03/2026 @ 13:51)
Please be advised that Evotel technical team is currently on site conducting fibre splicing as part of ongoing network maintenance and restoration efforts. This process involves carefully joining fibre cables to ensure a stable and high quality connection. Further updates will be shared as progress is made.
Next Update: 08:00
Update (28/03/2026 @ 10:41)
Repairs are still actively underway on site as our technical team works diligently to resolve the issue and restore full service. We understand how important connectivity is and sincerely apologise for the inconvenience caused. Every effort is being made to complete the work as quickly and efficiently as possible and we truly appreciate your patience and understanding during this time. Further updates will be shared as progress continues.
Next update: 14:00
#Upington#Evotel #Outage
