Vumatel is currently experiencing the following issue:
Start Date & Time: 27/11/2025 @19:38
Affected Area/s: Thohoyandou P West
Impact: Customers may experience no connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
Update 28/11/2025 @17:48
Vumatel confirmed that this outage was resolved on 28/11/2025 @17:48. Please restart your devices and contact our Support Team should you still experience connection issues
Update 27/11/2025 @20:15
Contractors are still busy floating the new cable. Next update will be provided at 16:00.
Update 28/11/2025 12:18
Preparations underway on the 1st joint and contractors are still hauling the cable to reach the 2nd joint
Update: 28/11/2025 10:16
The Vumatel service provider is onsite and is preparing to haul 1500m of optic fiber cable. Next update to follow at 12H00.
Update: 28/11/2025 09:48
A follow-up request has been sent to the Vumatel vendor. Additional information will be shared as soon as it becomes available
Update: 28/11/2025 07:53
An overhead optic fibre cable was damaged 21.56km from Dzanani between Makhado and Louis Trichardt. The Vumatel service provider collected material and is on route to the break site.
Update: 28/11/2025 01:16
Access is unavailable and the private property is extremely unsafe as it is a leopard reserve. Overnight deferral was granted by Regional Management due to access unavailability and unsafe area. Vumatel teams will resume first thing in the morning
Update: 27/11/2025 21:21
An underground optic fibre cable was damaged 21.56km from Dzanani on Makhado towards Louis Trichardt since 2025-11-27 at 19:20. The Vumatel cable technician is being dispatched. Transmission technician is en route, ETA 22:00
Update: 27/11/2025 20:49
Vumatel CETC handed to core team to investigate
#ThohoyandouPWest #Vumatel #Outage
