Vumatel is currently experiencing the following issue:
Start Date & Time: 02/09/2025 @ 03:55
Affected Area/s: Thohoyandou P West
Impact: Customers may experience no connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
Update (02/09/2025 @ 18:36):
Vumatel confirmed that this outage was resolved on 02/09/2025 @ 18:36. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (02/09/2025 @ 17:07):
Contractors have hauled in 600m of cable to effect repairs. Splicing has commenced on the first joint.
Update (02/09/2025 @14:57)
Cable hauling and laying are currently in progress, as per vendor.
Update (02/09/2025 @13:19)
Cable Hauling is still in progress
Update (02/09/2025 @12:46)
Awaiting updates from vendor.
Update (02/09/2025 @11:50)
The Service Provider is on site, hauling in 600m of cable
Update (02/09/2025 @11:39)
Awaiting progressive update from teams
Update (02/09/2025 @11:02)
Cable break 1.5km from Louis Trichardt Exchange, The Service Provider is 10km away from site.
Update (02/09/2025 @ 09:10)
The Service Provider is at the cable yard, loading the material. Next update at 09:30
Update (02/09/2025 @ 08:16)
Teams still waiting for TBI to be approved and service provider to assign a technician to replace the cable
Update (02/09/2025 @ 07:18)
Cable tech has found the break; the cable was cut by unknown party. Cable tech is going to log a TBI to replace 200m of cable. No ETR at this stage
Update (02/09/2025 @ 06:13)
Vendor technicians located a cable break 1.5km from Louis Trichardt Exchange. More updates to follow
Update (02/09/2025 @ 04:08)
Fault handed to SDH team for investigation awaiting feedback
#ThohoyandouPWest #Vumatel #Outage
