There was a problem loading the comments.

Thohoyandou P West - INC-000019491

Support Portal  »  Fibre  »  Viewing Article

  Print

Vumatel is currently experiencing the following issue: 

 

Start Date & Time: 08/07/2025 @20:00 

Affected Area/s: Thohoyandou P West  

Impact: Customers may experience no connectivity. 

 

Update (10/07/2025 @ 07:03):

Vumatel confirmed that this outage was resolved on 10/07/2025 @ 04:47. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.

 

Update (10/07/2025 @ 02:01):

Vendor technicians are still busy hauling 1700m of cable to effect repairs. 70% cable hauls are completed thus far.  

 

Update (09/07/2025 @ 23:07):

Vendor technicians are still busy hauling 1700m of cable to effect repairs. Fifty cable hauls are completed thus far.  

 

Update (09/07/2025 @ 20:04):

Vendor technicians are still on-site, 20% cable hauling is completed thus far. Next Update 22h00  

 

Update (09/07/2025 @16:36):

Vendor Technicians are still busy hauling the cable, next update at 20:00pm  

 

Update (09/07/2025 @ 15:40):

Contractor is currently on site hauling 1,700m of cable. Hauling for 5 cables has been completed so far, next update to be provided at 18h00  

 

Update (09/07/2025 @ 14:11):

Vendor technicians are still working in the area with the service provider to get services restored. We have requested additional feedback form the vendor. Next update will be provided at 16:00 

 

Update (09/07/2025 @ 11:54):

 Vendor technician is currently coordinating with the service provider to arrange a replacement for the cable. The next update will follow at 14:00  

 

Update (09/07/2025 @ 09:37):

 Vendor technicians are continuing to investigate the extent of the fault. Further updates will be communicated by 12:00  

 

Update (09/07/2025 @ 08:14):

 Vendor technicians have returned to the site to conduct further investigations.

 

Update (09/07/2025 @ 00:07):

 Kindly note repairs on hold due to safety.

 

#ThohoyandouPWest #Vumatel #Outage 


Share via

Related Articles

© Cool Ideas