The Caversham - Rosebank

Cool Ideas is currently experiencing the following outage:

Date: 09/10/2024
Area/s: The Caversham Rosebank
Impact: Clients will experience no connectivity

Cool Ideas technicians are working on the issue. There is currently no ETR.
---
Update: 09/10/2024
The issue has been logged with the layer 1 vendor to attend to the fault.
---
Update: 10/10/2024
Technicians have tested the link and noted no breaks along the path.
Additional testing has been requested.
---
Update: 10/10/2024
Cool Ideas techs will be dispatched for joint troubleshooting with vendor technicians.
Pending ETA for vendor techs.
---
Update: 10/10/2024
Vendor techs have been delayed, ETA set for 14:00.
---
Update: 10/10/2024
Cool Ideas and vendor techs are on site troubleshooting the issue.
---
Update: 10/10/2024
Services restored.
Additional maintenance is being arranged to rehabilitate degraded sections of the back-haul.