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Octotel is currently experiencing the following issue:
Start Date & Time: 09/08/2023 @ 13:44
Affected Area/s: Kleinbrak, Sedgefield, George, Knysna, Plettenburg Bay, Strand, and Grabouw areas.
Impact: Customers will experience no connectivity.
Root Cause: Vandalism
Octotel technicians are currently investigating. There is no ETR at the moment.
#EdenDistrict#Octotel #Outage
Latest Update 10/08/2023 @19:08: "We are observing full service restoration and service stability. We anticipate no further services interruptions.
Please restart your fibre devices and log a ticket with our Support team should you continue to experience issues. Thank you for your patience. "
Update 10/08/2023 @ 11:29am :"We are observing services have restored. Engineers are monitoring for stability. Please note services are still at risk as work at the site has not yet been confirmed to be completed."
Update 10/08/2023 @ 10:33am :"We are observing services are restoring. Engineers are monitoring for stability. Please note services are still at risk as work at the site has not yet been confirmed to be completed."
Update 10/08/2023 @ 07:54am :"We are observing services are not fully stable after yesterday's fibre break. Technicians are currently attending to the fault. Services remain disrupted currently. No ETR available as yet."
Update 10/08/2023 @ 06:32am :"Services still remain down, technicians are working on the fault."
Update 10/08/2023 @ 05:02am : "Engineers are working on restoring services, currently services do remain down."
Update 10/08/2023 @ 02:10am :"We noted that the links have gone down again, we are working with the partner provider, Currently no ETR is available."
Update 09/08/2023 @ 20:30pm : "We are observing that services are restoring, and are being monitored for stability. Services are still at risk."
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