Octotel is currently experiencing the following issue:
Start Date & Time: 05/12/2025 @12:59
Affected Area/s: Ruyterwacht
Impact: Customers may experience no connectivity.
Octotel technicians are currently investigating. There is no ETR at the moment.
Roads affected:
Alexandra Street
Cloete Street
King Edward Street
Louis Trichardt Street
Tygervallei Street
Victoria Street
Update (06/12/2025 @ 12:25):
Octotel confirmed that this outage was resolved on 06/12/2025 @ 12:25. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (06/12/2025 @ 08:49):
Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process
Update (05/12/2025 @ 17:29):
Octotel's engineers teams are already onsite and actively working to restore connectivity. At this stage, there is no estimated etr available
Update (05/12/2025 @14:16):
Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure.
Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.
#Ruyterwacht #Octotel #Outage
