Octotel is currently experiencing the following issue:
Start Date & Time: 21/02/2025 @ 12:39
Affected Area/s: Ruyterwacht
Impact: Customers may experience no connectivity.
Octotel technicians are currently investigating. There is no ETR at the moment.
Affected roads are listed below:
May Road
Maria Street
Norwood Road
Betty Street
Sheila Street
Hazel Street
Clare Street
Swinford steet
Barna Close
Burren Close
Donegal Avenue
C L Adams Avenue
Balvenia Avenue
Betty Street
Riverton Cres
Karakul Park
Cullin Street
Nadia Close
Rachel's Street
Update (21/02/2025 @ 16:33):
Octotel confirmed that this outage was resolved on 21/02/2025 @ 16:33. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (21/02/2025 @ 15:55):
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored More updates to follow.
Update (21/02/2025 @ 14:30):
Octotel engineers have commenced with the fibre repairs to restore connectivity to affected customers. ETR for complete restoration +-3 hours
Update (21/02/2025 @ 13:41):
Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, we'll provide an ETR for the full restoration process.
# Ruyterwacht #Octotel #Outage
