Octotel is currently experiencing the following issue:
Start Date & Time: 31/07/2026 @ 07:32
Affected road/s: Broad Road
Impact: Customers may experience no connectivity.
Octotel technicians are currently investigating. There is no ETR at the moment.
Update (31/07/2026 @ 10:01):
Octotel confirmed that this outage was resolved on 31/07/2026 @ 10:01. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (31/07/2026 @ 09:04):
Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.
ETR for complete restoration: ± 2 Hours
Update (31/07/2026 @ 08:05):
Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.
#Rondebosch #Claremont #BassetRoad #Octotel #Outage
