Vumatel is currently experiencing the following issue:
Start Date & Time: 11/11/2026 @17:55
Affected Area/s: Phoenix Zone 20
Impact: Customers may experience no connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
Update (12/11/2026 @ 13:36):
Vumatel confirmed that this outage was resolved on 12/11/2026 @ 13:36. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (12/11/2026 @ 11:06):
Splicing in progress
Update (12/11/2026 @ 10:29):
Vumatel technicians on site floating the cable
Update (12/11/2026 @ 08:42):
Vumatel technicians are enroute to collect stock
Update (12/11/2026 @ 07:05):
Vumatel technicians will resume repair activities this morning and continue working to restore the affected services.
Update (11/11/2026 @21:01):
Repairs on hold due to safety reasons. Teams will continue with repairs tomorrow morning.
Update (11/11/2026 @19:59):
Civil team has arrived on site.
Update (11/11/2026 @18:50):
Awaiting civil team to arrive.
#PhoenixZone20 #Vumatel #Outage
