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Phoenix Zone 19 - INC-000004095

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Vumatel is currently experiencing the following issue:

Start Date & Time: 05-11-2024 @ 10:39
Affected Area: Phoenix Zone 19
Impact: Customers may experience no connectivity.

Vumatel technicians are currently investigating. There is no ETR at the moment.

Update (11/11/2024 16:06):
Vumatel confirmed that this outage was resolved on 08/11/2024 16:45. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.

Update (05/11/2024 @ 15:15):
Techs still tracing.. More updates to follow.

Update: 05/11/2024 14:15
Technicians are on site currently tracing toward POP testing light is passing towards it


Update: 05/11/2024 13:03
Manhole located testing at 1:32way

Update: 05/11/2024 12:45
Civil team has arrived, on site to repair manhole and fit new lid. S

Update: 05/11/2024 12:25
Technicians are on site localising the fault

#PhoenixZone19 #Vumatel #Outage

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