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Phoenix Zone 06 - INC-000004776

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Vumatel is currently experiencing the following issue:

Start Date & Time: 04/12/2024 09:58
Affected Area/s: Phoenix Zone 06, Durban
Impact: Customers may experience no connectivity.

Vumatel technicians are currently investigating. There is no ETR at the moment.

Update (10/12/2024 13:25):
Vumatel confirmed that this outage was resolved on 06/12/2024 11:59. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.

Update: 04/12/2024 17:26
It is raining now we currently have no spares on the route to use

Update: 04/12/2024 15:29
Feeding fiber losses back in spec but still losses on some lines . Currently tracing all splices upstream
Update: 04/12/2024 14:27
Kinked fibre corrected, splicing in progress.

Update: 04/12/2024 11:10
Technicians are on site localising the fault. Feeder levels testing

Update: 04/12/2024 10:14
Technicians are on site localising the fault

#PhoenixZone06 #Vumatel #Outage

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