Phoenix Zone 05; Phoenix Zone 07 - INC-000031924

Vumatel is currently experiencing the following issue:

Start Date & Time: 22/06/2026 @12:15

Affected Area/s: Phoenix Zone 05; Phoenix Zone 07

Impact: Customers may experience no/connectivity.

Vumatel technicians are currently investigating. There is no ETR at the moment.

Update (24/06/2026 @18:08):

Vumatel team is still onsite attending fallouts next update at 21:00  

Update (24/06/2026 @16:06): 

Vumatel technicians are still busy restoring links that are reporting down.  

Update (24/06/2026 @12:42): 

Vumatel technicians are attending to the services that remain down. Next Update 16:00  

Update (24/06/2026 @09:38): 

Vumatel Technicians are attending to the services that remain down. Next Update 13:00  

Update (24/06/2026 @08:39): 

Vumatel Technicians will be back on site this morning to attended to the remaining fallouts. Next update 10:30  

Update (23/06/2026 @19:00): 

Vumatel technicians will continue with repairs tomorrow morning due to saftey concerns.  

Update (23/06/2026 @16:27): 

 Technicians are continuing to restore the remaining affected services. The next update will be provided at 20h00.  

Update (23/06/2026 @13:18): 

Vumatel Technicians are actively attending to the services that remain down. Next update: 16h00  

Update (23/06/2026 @09:11): 

Vumatel Technicians are onsite attending to the services that remain down. Next update: 13h00  

Update (23/06/2026 @04:51): 

 Incident will be placed on hold, Vumatel technicians to attend the services that remain down 8:00am  

Update (23/06/2026 @03:33): 

 Splicing in progress
Joint B 60% done  

Update (23/06/2026 @01:02): 

 Splicing in progress
Joint A complete joint B 20%  

Update (23/06/2026 @00:17): 

 Splicing in progress joint B  

Update (22/06/2026 @23:21): 

Vumatel Technicians are done floating, now preparing joint B for splicing.  

Update (22/06/2026 @22:17): 

Vumatel Technicians are floating to B side still in progress cable stuck team is digging.  

Update (22/06/2026 @21:24): 

 Vumatel Technicians are still busy splicing  

Update (22/06/2026 @20:20): 

 Vumatel Technicians are now busy splicing.  

Update (22/06/2026 @17:54): 

 The team is now pulling sclacks into manhole  

Update (22/06/2026 @16:47): 

Civil team is still busy planting the manhole for repairs.  

Update (22/06/2026 @15:36): 

 Civil work is currently in progress  

Update (22/06/2026 @14:30): 

Vumatel technicians are back on-site with the required materials  

Update (22/06/2026 @13:34): 

Assessment done team on route to warehouse  

Update (22/06/2026 @12:34): 

Vumatel technicians have been dispatched to localise fault  

#PhoenixZone05; PhoenixZone07 #Vumatel #Outage