Vumatel is currently experiencing the following issue:
Start Date & Time: 20/10/2026 14:06
Affected Area/s: Phoenix
Impact: Customers may experience no/slow/intermittent connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
Vumatel confirmed that this outage was resolved on 20/10/2026 @ 16:50. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update 20/10/2026 @16:25
Fiber prep on B side of the cable in progress, civil team onsite assisting with clearing the area
Update 20/10/2026 @15:41
Vumatel technicians are preparing to splice on the first link.
Update 20/10/2026 @15:13
Vumatel technicians have confirmed dual fibre breaks affecting the services. Teams are on site accessing the damage.
Update 20/10/2026 @14:32
Technicians have arrived on site busy with investigations.
#Phoenix#Vumatel #Outage
