Update Fri 12/10/2020 08:00, Octotel has confirmed that the below issue has been resolved.
A rogue dhcp client from Cool Ideas in Blouberg caused an
outage. This connection was established previously to be a possible backup WAN
connection from another FNO/ISP. The client was previously advised not to do
this connection but implement a proper failover. This is bypassing our DHCP
snooping and filtering. We have logged a ticket with Vendor to prevent this
kind of behavior. Further changes to strengthen security will be
implemented once satisfied.
If you are still experiencing issues with your connection, please be sure to log this with our Cool Support Desk on 010-593-2665 or log a ticket
here.
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Cool Ideas has picked up the following unconfirmed issue:
Date: 12/10/2020
Suspected area/s affected: Cape Town
Fibre Networks affected: Octotel
Suspect Impact: Customers on the above Fibre lines in the above areas will experience no connectivity.
Cool Ideas and Octotel network engineers are currently investigating.
There is currently no ETR.
