Newlands East Zone 01; 03; 04; 05; 06 - INC-000005639

Vumatel is currently experiencing the following issue:

Start Date & Time: 13/01/2025 17:38

Affected Area/s: Newlands East Zone 01;  03;  04;  05;  06 - Durban

Impact: Customers may experience no connectivity.

Vumatel  technicians are currently investigating. There is no ETR at the moment.

Update (17/01/2025 07:50):

Vumatel  confirmed that this outage was resolved on 16/01/205 18:46. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.

Update (16/01/2025 @ 14:47):

Vumatel confirmed that this outage was resolved on 16/01/25 @ 14:47. Please restart your devices and contact our Support Team should you still experience connection issues 

Update: 16/01/2025 14:36

 Technicians are working on services that remain down 

Update: 16/01/2025 11:55

Technicians are still working on repairing the joint.  

Update: 16/01/2025 10:30

 Links are restoring technicians are currently busy with zone 5 LJ 07 splitter that testing down. Troubleshooting in progress  

Update: 16/01/2025 09:38

 There are 6 remaining links that are down, technicians are currently working on it.  

Update: 16/01/2025 07:57

 Technicians are on site this morning attending to the services that remain down.  

Update: 15/01/2025 23:46

 Teams will resume with repairs tomorrow morning  

Update: 15/01/2025 14:09

Techs are still busy restoring links that are still down  

Update: 15/01/2025 13:08

 Technicians are working through the remaining connections that remain down  

Update: 15/01/2025 12:02

 Techs have 2 tubes left, Slicing is still in progress.  

Update: 15/01/2025 10:52

 Splicing still in progress  

Update: 15/01/2025 09:52

 14th tray splicing in progress  

Update: 15/01/2025 08:19

 Technicians are onsite working on repairs - splicing in progress  

Update: 14/01/2025 18:56

Technicians have restored zone 5 and 6 and have stopped with repairs, due to safety reasons technicians will resume with repairs tomorrow morning  

Update: 14/01/2025 18:33

Technicians are now splicing the 8th tray  

Update: 14/01/2025 17:29

Technicians are now splicing the 5th tube  

Update: 14/01/2025 16:54

 Technicians are still busy splicing  

Update: 14/01/2025 14:34

 288 cable Splicing has started on the first tube.  

Update: 14/01/2025 13:31

Update: 14/01/2025 12:18

Update: 14/01/2025 10:58

 Preparing to splice  

Update: 14/01/2025 09:19

 Civil team on route to join splicing team.  

Update: 14/01/2025 07:56

#NewlandsEastZone01;03;04;05;06 #Vumatel #Outage