Newlands East Zone 06; Newlands East Zone 04; Newlands East Zone 05 - INC-000014721

Vumatel is currently experiencing the following issue:

Start Date & Time: 26/05/2025 12:35

Affected Area/s: Newlands East Zone 06; Newlands East Zone 04; Newlands East Zone 05

Impact: Customers may experience no connectivity.

Vumatel technicians are currently investigating. There is no ETR at the moment.

Update (04/06/2025 @ 18:29):

Vumatel confirmed that this outage was resolved on 04/06/2025 @ 18:29. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.

Update (04/06/2025 @ 17:20):

Technicians are attending to the services that remain down. Next update will be provided at 19h00  

Update (04/06/2025 @ 13:26):

 Please note that teams are still busy tracing and resplicing fibres with high losses.  

Update (04/06/2025 @08:57):

Teams are onsite actively troubleshooting the remaining fallout cases, updates to follow at 12:00  

Update (03/06/2025 @19:45):

Repairs on hold due to safety reasons. Technicians will continue repairs in the morning.  

Update (03/06/2025 @17:42):

Teams have respliced and resolved a few links that were degraded, Technicians are still working on the services that remain down. Further updates to be provided at 21h00.  

Update (03/06/2025 @12:00):

We have two teams assigned to manage fallout cases. Team A is responsible for handling faults involving completely down links, while Team B focuses on resolving issues related to degraded links. Further updates will be provided at 6 PM.  

Update (03/06/2025 @08:47):

 Technicians are back on site working on remaining cases after incident was placed on hold de to safety. Further feedback will be provided at 12:00.  

Update (02/06/2025 @11:53):

 Splicing complete on First joint; two tubes remaining on the second Joint 

Update (02/06/2025 @10:58):

 Splicing in progress -Ist joint one tube to splice; 2nd joint three tubes to splice.  

Update (02/06/2025 @09:40):

 Splicing is in progress.  

Update (02/06/2025 @08:38):

 Technicians are on site, repairs have resumed 

Update (01/06/2025 @18:14):

 Repairs are on hold due to safety reasons. The area is extremely volatile at this time of the day, technicians will continue with repairs tomorrow morning.  

Update (01/06/2025 @17:32):

 Splicing in progress on the 2nd joint.  

Update (01/06/2025 @16:14):

 splicing in progress - 8 trays left in one joint.  

Update (01/06/2025 @14:48):

 Splicing is in progress on the first joint.  

Update (01/06/2025 @11:18):

 Technicians have started splicing.

Update (01/06/2025 @10:13):

 Technicians are still busy with prep work and will start splicing shortly.

Update (01/06/2025 @07:22):

 Technicians are on site preparing for repairs.

Update (01/06/2025 @07:22):

 Technicians are continuing with repairs this morning  

Update (31/05/2025 @17:32):

 Repairs on hold due to safety reasons - technicians will continue with repairs tomorrow morning.  

Update (31/05/2025 @14:21):

Technicians are still working on the services that remain down. Further updates will be provided at 17h00 

Update (31/05/2025 @11:45):

Technicians are attending to the fallouts 

Update (31/05/2025 @11:37):

bulk provisioning is in progress  

Update (31/05/2025 @10:13):

Provisioning of Zone 4 is complete. Provisioning of Zone 5 & 6 has commenced.  

Update (30/05/2025 @ 19:31):

Teams are done with splicing and have requested for Bulk Provisioning  

Update (30/05/2025 @ 15:11):

 Our technicians are actively addressing the fallout cases. We will provide the next update at 18:00 

Update (30/05/2025 @ 14:18):

 Technicians are tracing at the last joint  . More updates to follow.

Update: 30/05/2025 08:05

 Technicians to continue troubleshooting troubleshooting fallouts shortly.
Updates comms to follow at 12:00  

Update: 29/05/2025 13:05

Technicians are now working on the last tube 

Update: 29/05/2025 12:10

Technicians have 3 tubes left to complete splicing, Team had to redo some tubes  

Update: 29/05/2025 11:26

Splicing is still in progress  

Update: 29/05/2025 10:19

 Technicians have 6 tubes left to complete splicing  

Update: 29/05/2025 09:19

 Technicians have 8 tubes left to complete splicing  

Update: 29/05/2025 08:12

 Technicians are onsite and are setting up for splicing  

Update: 28/05/2025 15:40

 Technicians are preparing a second layer of the cable, and they will resume with splicing  

Update: 28/05/2025 14:41

Splicing in progress on tube 12 and tube 7  

Update: 28/05/2025 14:41

Splicing work is ongoing on Tube 12 and Tube 7  

Update: 28/05/2025 13:24

Technicians have commenced splicing on Tube 10 and are preparing to begin Tube 6  

Update: 28/05/2025 12:25

Update: 28/05/2025 11:21

45% splicing completed on tube 3; Tube 5 prepping is underway  

Update: 28/05/2025 10:04

 Splicing of the third tube is in progress  

Update: 28/05/2025 09:24

 Onsite teams are back, and repair work is underway  

Update: 27/05/2025 17:45

 Repair on hold due to safety reasons, technicians will continue with repairs tomorrow morning.  

Update: 27/05/2025 17:06

 Technicians are preparing to splice.  

Update: 27/05/2025 15:32

 The Floater has arrived onsite  

Update: 27/05/2025 14:00

The team is currently awaiting the arrival of the floater onsite  

Update: 27/05/2025 12:40

Teams discovered another point of break and have requested a new cable to be floated  

Update: 27/05/2025 11:49

Technicians are busy with Splicing 

Update: 27/05/2025 10:23

 Splicing in Progress  

Update: 27/05/2025 09:32.

Technicians have arrived onsite to continue with the ongoing repairs.  

Update: 27/05/2025 08:17

 Technicians will be back on site this morning to continue with repairs.  

Update (26/05/2025 @ 19:16):

 Technicians have found point of break they will pull slack and splice first thing tomorrow morning.  

Update (26/05/2025 @ 15:52):

Technicians are current troubleshooting a 288f feeder cable . More updates to follow.

Update: 26/05/2025 @17:32

 The team is checking for light on the fibres to open the right place to identify where exactly the break is as the cable is damaged in different places.

Update: 26/05/2025 @14:52

Team is still troubleshooting, there's an ongoing construction taking place onsite causing delays in troubleshooting  

Update: 26/05/2025 @13:48

Technicians are on site localizing the fault  

Update: 26/05/2025 @12:50

Technicians notified of possible outage

#NewlandsEastZone06 #NewlandsEastZone04 #NewlandsEastZone05 #Vumatel #Outage