Evotel is currently experiencing the following issue:
Start Date & Time: 22/04/2026 @ 12:36
Affected Area/s: Newcastle
Impact: Customers may experience no connectivity.
Evotel technicians are currently investigating. There is no ETR at the moment.
UUpdate (25/04/2026 @ 13:41):
Evotel confirmed that this outage was resolved on 25/04/2026 @ 13:41. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (25/04/2026 @ 10:38):
Restoration efforts in the impacted area are still ongoing with our technicians present on site and fully engaged in locating and fixing the issue as quickly as possible. Every measure is being taken to reinstate all services promptly and ensure a reliable connection once resolved. We apologise for the disruption and thank you for your patience and understanding. We will continue to share updates as work advances.
Next update: 14:00. More updates to follow.
Update (25/04/2026 @ 09:40):
Services in the affected area are gradually being restored. Our teams have made steady progress on site and continue working to bring all remaining connections back online. While many clients are already experiencing improved connectivity, some may still encounter service disruptions as final restoration work is completed. Please be assured that our teams remain actively on site, addressing any outstanding faults and ensuring that all lines are fully stabilised. We sincerely appreciate your patience and understanding during this time. Further updates will be shared as progress continues.Next update: 11:00. More updates to follow
Update (24/04/2026 @ 21:43):
Due to the ongoing delays caused by the weather, repairs have been suspended until further notice. Our team will provide updates on progress once repairs continue. Thank you for your understanding.Next Update: 8AM or sooner.. More updates to follow.
Update (24/04/2026 @13:57):
Evote technical team remains on site and is actively investigating the cause of the network disruption. Once the root cause has been identified, restoration efforts will commence immediately.
Update (24/04/2026 @11:01):
Evotel's technical team remains on-site and is ready to continue restoration efforts for affected clients. However, adverse weather conditions have caused significant delays. Work will resume as soon as conditions improve and it is safe to proceed.
Update (23/04/2026 @19:54):
Evotel technicians are facing delays due to weather conditions, however repairs are continuing when possible. Next Update: 8AM or sooner
Update (23/04/2026 @ 16:58):
Most clients have been restored, and our team continues to work actively and diligently to restore the network and reconnect the remaining clients.Next Update: 8PM. More updates to follow.
Update (23/04/2026 @ 14:03):
Most clients have been restored, and our team continues to work actively and diligently to restore the network and reconnect the remaining clients.
Update (23/04/2026 @ 11:04):
Most clients have been restored, and our team continues to work actively to restore the network and reconnect the remaining clients.
Update (23/04/2026 @ 08:15):
Most clients have been restored, and our team continues to work actively to restore the network and reconnect the remaining clients.
Next Update: 11AM or sooner.
Update (22/04/2026 @ 16:48):
Evotel technicians informed Steady progress is being made on site. The first joint has been successfully spliced and the team on the ground is now preparing the second joint in an effort to restore connection
. More updates to follow
#Newcastle #Evotel #Outage
