Evotel is currently experiencing the following issue:
Start Date & Time: 12/02/2025 @17:58
Affected Area/s: Newcastle
Impact: Customers may experience no connectivity.
Evotel technicians are currently investigating. There is no ETR at the moment.
Update (14/02/2025 @ 04:58):
Progress: Service to the area is restoring. Details are currently delayed, but we do ask that all Newcastle residents still offline restart their routers if connection has not yet restored.
Plan of Action: Further details will be provided as soon as available.
Next update: 8AM or sooner.
Update (13/02/2025 @19:54):
Technicians are moving along the feeder route, reducing the losses at several links. This will take time, but technicians will remain on site through the evening to continue work on these links.
Several links have already been cleared. Further information will be provided.
Update (13/02/2025@ 16:04):
Back-up measures are being investigated. We will keep the community updated, but we currently do not expect resolution until the late evening. Further delays will be communicated.
Update (13/02/2025@ 14:00):
We are investigating the cause of the latest drop in connection. Technicians are working actively on restoring the network
Next update: 5PM or sooner.
Update (13/02/2025@ 11:22):
We are investigating the cause of the latest drop in connection. Technicians are returning to site.
Next update: 2PM or sooner.
Update (13/02/2025@ 11:01):
Evotel confirmed that this outage was resolved on 13/02/25@ 11:01. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (13/02/2025 @ 08:20):
We currently expect extended downtime as no damage to infrastructure in Newcastle has been detected. Upstream service providers are investigating the infrastructure leading into Newcastle and we are awaiting updates from them. More information will be provided when available.
#Newcastle #Evotel #Outage
Evotel confirmed that this outage was resolved on 14/02/2024 @ 07:41. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
