Evotel is currently experiencing the following issue:
Start Date & Time: 21/10/2025 @ 08:13
Affected Area/s: Newcastle
Impact: Customers may experience no connectivity.
Evotel technicians are currently investigating. There is no ETR at the moment.
Update (26/10/2025 09:17):
Evotel confirmed that this outage was resolved on 26/10/2025 08:09. Please restart your devices and contact our Support Team should you still experience connection issues.
Update (25/10/2025 @ 13:12):
More teams have been dispatched on ground as we continue working on the restoration of the remaining affected clients. Connection of majority clients has been restored.
Next Update: 5pm
Update (25/10/2025 @ 10:22):
More teams have been dispatched on ground as we continue working on the restoration of the remaining affected clients. Gradual restorations are taking place.
Next Update: 2pm
Update (25/10/2025 @ 08:29):
Evotel technicians will be back on site this morning to trace down the fault of the remaining affected clients. Gradual restorations will be taking place.
We do apologize for the inconvenience and appreciate your patience!
Next Update: 11am
Update (24/10/2025 @19:51):
Repairs are still underway as the Evotel team is currently tracing and 31 clients remain affected from the break. Gradual restorations are taking place
Next update: 8am
Update (24/10/2025 @17:23):
Evotel technicians remain on-site, continuing repairs to restore connectivity for the remaining affected clients. The service interruption was caused by extensive vandalism to the network cables. Evotel technicians are making steady progress, and clients are gradually being reconnected. The Evotel team is working diligently to ensure that full service is restored as quickly and safely as possible.
Next update: 8pm
Update (24/10/2025 @16:54):
Evotel remains present on site working at repairing the remaining affected lines.
We have seen gradual restoration for some clients in the area and we will continue sharing progress updates. Thank you for your patience.
Update (24/10/2025 @14:30):
We sincerely apologise for the ongoing disruption in service. Evotel technicians remain on-site, repairing severe vandalism to the network cables.
Repairs are progressing well, and more clients are being reconnected. Evotel truly appreciates your patience as they work to restore full service as quickly and safely as possible
Next update: 5pm
Update (24/10/2025 @ 10:52):
Evotel technicians remain on-site, repairing severe vandalism to the network cables. Repairs are progressing well, and more clients are being reconnected. We truly appreciate your patience as we work to restore full service as quickly and safely as possible.
Next update: 2pm
Update (24/10/2025 @ 08:11):
Evotel Our technicians are still on-site, working to restore connectivity for the remaining affected clients. The outage was caused by severe vandalism to the network cables. Repairs are progressing well, and more clients are being reconnected as work continues. We’re committed to restoring full service as quickly and safely as possible.
Next update: 11AM
Update (23/10/2025 @ 19:52):
Evotel technicians remain on-site, continuing repairs to restore connectivity for the remaining affected clients. The service interruption was caused by extensive vandalism to the network cables. They are making steady progress, and clients are gradually being reconnected. The Evotel team is working diligently to ensure that full service is restored as quickly and safely as possible.
Next update: 8am
Update (23/10/2025 @17:00):
The Evotel team remains on-site, continuing repairs to restore connectivity for the remaining affected clients. The service interruption was caused by extensive vandalism to the network cables. They are making steady progress, and clients are gradually being reconnected. The team is working diligently to ensure that full service is restored as quickly and safely as possible.
Next update: 8pm
Update (23/10/2025 @13:51):
The Evotel team is investigating whether any additional network disruptions are preventing the affected clients from reconnecting.
Restoring service to the area remains their top priority, and we apologise for the extended downtime.
Update (23/10/2025 @10:50):
The team has completed splicing the fiber cables and is currently investigating whether any additional network disruptions are preventing the affected clients from reconnecting. Restoring service to the area remains a top priority, and clients will be reconnected as soon as it is confirmed that all network issues have been fully resolved. Next update: 2pm
Update (23/10/2025 @08:05):
Our team is actively working on restoring the network on-site. The majority of our clients are back up. We apologize for the extended downtime.Next update: 11am
Update (22/10/2025 @20:08):
Evote team is still on site actively splicing and working to complete network repairs in the area. We are doing everything possible to get everyone reconnected soon. Apologies for the extended downtime and thank you for your patience!
Next Update: 8am
Update (22/10/2025 @ 16:49):
Evotel team is still on site actively splicing and working to complete network repairs in the area. We are doing everything possible to get everyone reconnected soon. Apologies for the extended downtime and thank you for your patience!Next Update: 8pm . More updates to follow.
Update (22/10/2025 @13:33):
Evotel team is still on site actively splicing and working to complete network repairs in the area. They are doing everything possible to get everyone reconnected soon.
Update (22/10/2025 @ 10:52):
Evotel team is actively on-site working on the splicing of the fibre cables. We appreciate your patience and understanding as we work to complete the restoration process.
Next Update: 2pm
Update (22/10/2025 @ 08:01):
Evotel team has returned to the site and is actively working on splicing the fibre cables. We appreciate your patience and understanding as we work to complete the restoration process.
Next Update: 11am
Update (21/10/2025 @ 16:42):
Evotel technicians are continuing work on site, and the team has now moved into the splicing stage.
Next Update: 8am
Update (21/10/2025 @ 16:42):
Evotel technicians works are continuing on site and the team has now moved into the splicing stage. Thank you for your ongoing patience while we work to get everything back up and running.
Next Update: 20:00 . More updates to follow.
Updates 21/10/2025 @13:35
Repairs are ongoing on site as we work to bring full connectivity back to the area. Next Update: 17:00
Updates 21/10/2025 @10:39
Evotel team is currently on site working to pull the slack to ensure repairs are progressing smoothly. We will provide timely updates as developments unfold to keep you fully informed. Thank you for your patience.
Next Update: 14:00
#Newcastle #Evotel #Outage
