Vumatel is currently experiencing the following issue:
Start Date & Time: 23/10/2025 @ 10:40
Affected Area/s: Mpumalanga, Zone 1
Impact: Customers may experience no connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
Update (24/10/2025 @18:40)
Vumatel confirmed that this outage was resolved on 24/10/2025 18:40. Please restart your devices and contact our Support Team should you still experience connection issues.
Update (24/10/2025 @17:40):
The POP is currently down. Vendor technicians remain on-site and are actively troubleshooting the issue.
Update (24/10/2025 @13:55):
Our vendor’s technicians are continuing fiber splicing work. Service restoration is in progress, further updates will be provided at 16:00
Update (24/10/2025 @ 10:36):
The vendor completed the floating and are prep work is underway. Further updates will be provided at 14:00
Update (24/10/2025 @ 07:46):
The vendor have managed to start floating a new cable. Due to the extend of the damage, the floating will take additional time to complete. The next update will be provided at 11:00
Update (23/10/2025 @ 16:03):
The area is not safe to work in due to ground stability. The vendor will meet with the municipality contractor tonight to determine a way forward. The incident will be on hold until feedback from the vendor is received More updates to follow.
Update (23/10/2025 @ 15:10):
Vumatel team is still assessing the required repairs. Further updates will follow upon completion of the evaluation phase. . More updates to follow.
Update (23/10/2025 @13:43):
Vumatel Technicians have completed fault localization and are now evaluating the necessary repairs
Update (23/10/2025 @12:11):
The teams are currently onsite assessing the extent of the damage
Update (23/10/2025 @11:11):
Please be advised that the link is impacted by construction along the route. Civil Technicians have been dispatched to expose the cable and determine the scope of work required to resolve.
#Mpumalanga, #Zone1 #Vumatel #Outage
