Vumatel is currently experiencing the following issue:
Start Date & Time: 27/09/2025 @ 21:18
Affected Area/s: Mpumalanga Zone 1
Impact: Customers may experience no connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
Update (29/09/2025 @ 00:00):
Vumatel confirmed that this outage was resolved on 29/09/2025 @ 13:40. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (29/09/2025 07:45):
Vumatel confirmed that this outage was resolved on 28/09/2025 13:39. Please restart your devices and contact our Support Team should you still experience connection issues.
Update: 28/09/2025 10:55
Vendor techs are still troubleshooting
Update: 28/09/2025 09:13
As per ANO, vendor techs are currently splicing
Update: 28/09/2025 06:55
Kindly note that tech's are still on-site working towards restoring services.
Update: 28/09/2025 04:17
Technicians are bust splicing
Update: 28/09/2025 03:47
Vendor technicians tested the link both fibres disconnected at 3.3 KM.
Update: 28/09/2025 01:47
Vendor technicians ETA is 30minutes.
Update: 28/09/2025 00:38
Please note that we have core link that is down our end, we will advise on ETA will be shared when the techs are on-route to site
Update: 27/09/2025 23:55
We are escalating the incident to be prioritised with the fibre provider
Update: 27/09/2025 22:26
The fibre provider has been requested to dispatch technician to attend to the fault. Feedback will be shared as soon as possible.
#MpumalangaZone1 #Vumatel #Outage
