Vumatel is currently experiencing the following issue:
Start Date & Time: 24/09/2025 @ 13:13
Affected Area/s: Mpumalanga Zone 1
Impact: Customers may experience no connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
Update (25/09/2025 @ 18:36):
Vumatel confirmed that this outage was resolved on 25/09/2025 @ 18:36. Please restart your devices and contact our Support Team should you still experience connection issues.
Update (25/09/2025 @ 15:31):
The vendor technicians are making progress with the splicing and the next update will be provided at 17:00.
Update (25/09/2025 @ 13:37):
Technicians are still onsite splicing. Further feedback will be provided at 15:00 . More updates to follow.
Update (25/09/2025 @ 12:09):
Vendor technicians are starting to splice . More updates to follow.
Update (25/09/2025 @ 10:453):
Vendor technicians are still on site buy with floating. Next update will be provided at 13:00.
Update (25/09/2025 @ 09:43):
Please note that the vendor civil team is still busy with floating the new cable, their estimated ETR is +-3hours, then the techs will start splicing.
Update (25/09/2025 @ 09:13):
The vendor's civil team is currently busy with floating the new cable
Update (25/09/2025 @ 08:39):
Please note that the vendor's civil team is on-site, busy pulling the new cable.
Update (25/09/2025 @ 07:30):
Vendor technicians have been assigned; however, we are awaiting ETA
Update (24/09/2025 @ 18:35):
The incident will be placed on hold pending further action, with the vendor team scheduled to attend tomorrow morning.
Update (24/09/2025 @ 16:42):
OTL dropped again. Vendor technicians have been notified to investigate.
Update (24/09/2025 @ 15:29):
Vumatel confirmed that this outage was resolved on 24/09/2025 @ 15:29. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update: (24/09/2025 @ 14:25)
Vendor technicians are on site localizing the fault and they discovered that 1 fiber dis 10.8km
Update: (24/09/2025 @ 14:02)
Vendor technicians ETA is 20mins
#MpumalangaZone1 #Vumatel #Outage
