Vumatel is currently experiencing the following issue:
Start Date & Time: 21/09/2025 @ 17:23
Affected Area/s: Mpumalanga Zone 1
Impact: Customers may experience no connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
Update (22/09/2025 @ 12:06):
Vumtel confirmed that this outage was resolved on 22/09/2025 @ 12:06. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (22/09/2025 @ 10:54):
Vendor technicians tested the link and found a disconnection at 8.6km on both fibres from the POP/node.
They will be localizing the point of disconnection.
Update (22/09/2025 @ 09:44):
Vendor technicians ETA 1 hour to the pop, starting with Mpumalanga OLT then go to PMB
Update (22/09/2025 @ 08:49):
Vendor technicians have been dispatched and are currently en route.
Update (22/09/2025 @ 07:09):
Vendor technicians will resume with repairs this morning, ETA will be shared.
Update (22/09/2025 @ 05:02):
We are escalating the incident to be prioritised with the fibre provider.
Update (22/09/2025 @ 02:17):
We are following up with fibre provider on the progress of the fault and will share progressive feedback as soon as possible.
Update (21/09/2025 @ 22:37):
We are following up with fibre provider on the progress of the fault and will share progressive feedback as soon as possible.
Update (21/09/2025 @ 21:03):
Vendor technician is still working on a cable break in another area, and once is done, they will move here to resolve the issue.
Update (21/09/2025 @ 19:31):
vendor technicians have been assigned; however, they are still working on their current fault.
Once they are done, they will be moved to this fault.
Update (21/09/2025 @ 19:03):
Vendor tech has been arranged, will share ETA shortly.
#MpumalangaZone1 #Vumatel #Outage
