Vumatel technicians are currently investigating. There is no ETR at the moment.
Update (26/06/2026 @ 01:06):
Vumatel confirmed that this outage was resolved on 26/06/2026 @ 01:06. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (26/06/2026 @ 00:19):
Technicians are localising.
Update (25/06/2026 @ 23:28):
The vendor technicians are still busy with investigations. Feedback will be provided as soon as more information becomes available.
Update (25/06/2026 @ 23:27):
The vendor technicians are still busy with investigations. Feedback will be provided as soon as more information becomes availaible.
Update (25/06/2026 @ 22:14):
Technicians tested at disconnect on the fibre at 8.25km. Teams will head to site to start localising as soon as possible.
Update (25/06/2026 @ 21:50):
Technicians have arrived at the node. Investigations are ongoing.
Update (25/06/2026 @ 21:15):
Technicians are moving to the node for further investigation.
Update (25/06/2026 @ 20:38):
Joint troubleshooting with the vendor is ongoing.
Update (25/06/2026 @ 19:46):
Technicians have arrived on site, testing will take ongoing.
Update (25/06/2026 @ 19:19):
Vendor investigation is on going. Teams will meet onsite in approximately 30 minutes.
Update (25/06/2026 @ 18:50):
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Vendor engineers have been notified to investigate
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Update (25/06/2026 @ 18:36):
Vumatel Technicians have been notified of the outage and have been dispatched.
