Vumatel is currently experiencing the following issue:
Start Date & Time: 20/05/2026 @ 07:04
Affected Area: Motherwell - 9888
Impact: Customers may experience no connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
Update (20/05/2026 @ 15:09):
Vumatel confirmed that this outage was resolved on 20/05/2026 @ 15:09. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (20/05/2026 @ 14:09):
Splicing is in progress. Side A and B.
Update (20/05/2026 @ 13:24):
Vendor update.
Side A, Splicing in progress.
Side B, preparation in progress.
Update (20/05/2026 @ 12:45):
Vumatel technicians are busy prepping Side A.
They are still working on side B to start the prep work.
Update (20/05/2026 @ 11:59):
Vumatel technicians are busy floating one side, while the other team is opening the other side. The teams couldn't get the slack as the manholes on both directions are not traceable.
Update (20/05/2026 @ 11:17):
Vendor technicians are currently working on slack on both ends for the repairs.
Update: 20/05/2026 @ 10:25
Liquid civil team has arrived and work has commenced.
Update: 20/05/2026 @ 09:44
Vumatel technicians are prepping to repair the ducting and have located slack for a temp fix.
Update: 20/05/2026 @ 09:09
Vumatel technicians have tested a disconnect at 10km, technicians are enroute to localize the fault.
Update: 20/05/2026 @ 07:26
Vumatel team is on site ,testing is in progress
Update: 20/05/2026 @ 07:26
Vumatel team is enroute to site, ETA 30 minutes
#Motherwell-9888#Vumatel #Outage
