Vumatel is currently experiencing the following issue:
Start Date & Time: 12/01/2025 @ 09:25
Affected Area/s: Mitchells Zone 03, Pelikan Park, Strandfontein - Cape Town
Impact: Customers may experience no connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
Update (14/01/2026 @ 07:06):
Vumatel confirmed that this outage was resolved on 14/01/2026 @ 04:01. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (13/01/2026 @ 21:52):
Provisioning remains in progress and is currently 78% complete. It will continue throughout the night. The next update will be shared tomorrow at 7:00 AM.
Update (13/01/2026 @ 18:11):
Provisioning remains in progress and is currently 45% complete. A further update will be shared at 10:00 PM . More updates to follow.
Update (13/01/2026 @ 13:01)
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Provisioning is ongoing due to the volume of affected services. Connections are now restoring, and the next update will be provided at 6:00 PM
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Update (13/01/2026 @ 10:01)
Provisioning is ongoing due to the volume of affected services. Connections are now restoring, and the next update will be provided at 6:00 PM.
Update (13/01/2026 @ 10:01)
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Provisioning is still in progress due to the large number of affected services. The next update will be provided by 1:00 PM.
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Update (13/01/2026 @ 07:42):
Please note there were some challenges, and the team is rerunning provisioning on the outstanding connections. The next update will be provided at 10:00 AM
Update (12/01/2026 @18:15):
Vumatel confirmed that the OLT is back online, and bulk provisioning is currently in progress and will continue throughout the night.
Due to the large number of affected services, the next update will be provided at 07:00 tomorrow.
Update (12/01/2026 @ 16:31):
Please note that the OLT has been restored and bulk provisioning is currently underway next update will provided at 18h30 . More updates to follow.
Update: (12/01/2026 15:26)
The equipment has been delivered to site, and installation is in progress.
Update: (12/01/2026 14:01
Technicians have collected the required stock and are en route to site
Update: (12/01/2026 12:56
A fault has been identified with the control card and the fan. Replacement equipment is being arranged. Further updates will follow
Update: (12/01/2026 12:55
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A fault has been identified with the control card and the fan. Replacement equipment is being arranged. Further updates will follow
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Update (12/01/2026 @ 11:12):
Technicians are currently still investigating the issue, and further updates will be shared as soon as they become available.
Update (12/01/2026 @ 10:09):
Vumatel technicians are on site localising the fault
#MitchellsZone03 #PelikanPark #Strandfontein #Vumatel #Outage
