Update, we have confirmed that the below issue has been resolved.
If you are still experiencing issues with your connection, please be sure to log this with our Cool Support Desk on 010-593-2665 or log a ticket
here.
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Cool Ideas has picked up the following unconfirmed issue:
Date: 3 Jan 2021 @ 10h00
Suspected area/s affected: Mitchells Plain and surrounding areas
Fibre Networks affected: Mitchells Fibre
Suspect Impact: Customers on the above fibre lines in the above areas will experience no connectivity.
Cool Ideas network engineers are currently investigating.
There currently no ETR.
