Update Thu 08/04/2021 20:05: Octotel has confirmed that the below issue has been resolved.
If you are still experiencing issues with your
connection, please be sure to log this with our Cool Support Desk on
010-593-2665 or log a ticket
here
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Update: Thu 08/04/2021 14:18 - Technicians have partially restored services. They are currently busy with repairs and ensuring that all links are stable.
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Update Wed 07/04/2021 20:50 - Technicians will continue with the repairs in the morning.
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Update Wed 07/04/2021 19:37 - Technicians are still working to complete the repairs.
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Update: Wed 07/04/2021 12:12 - Technicians are currently still busy with repairs, due to the extent of the damages there is no ETR as yet.
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Update: Wed 07/04/2021 09:32 - Technicians have found the issue to be a break between Cape Town and Melkbosstrand, technicians are currently on site attending to the issue
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Update: Wed 07/04/2021 07:49 - Octotel have confirmed there to be an issue, Technicians have already been dispatched to resolve the issue.
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Cool Ideas has picked up the following unconfirmed issue:
Date: Wed 07/04/2021 07:14
Suspected area/s affected: Melkbos, strand
Fibre Networks affected: Octotel
Suspected Impact: Customers on the above Fibre lines in the above areas will experience no/slow/intermittent connectivity.
Octotel network engineers are currently investigating.
There currently no ETR.
